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概要
Accomplished Head of IT Operations with over a decade of experience in driving digital
transformation, IT governance, and managing intricate IT infrastructures. Proven track record in the
successful execution of large-scale projects, enhancing operational efficiency, and implementing cutting-edge
Technology solutions to align with business goals. Adept at enterprise architecture, data science &
analytics, cloud computing, and information security management. Demonstrated success in delivering
innovative IT strategies that yield cost-effectiveness and significant improvements to business processes.
Expert in managing multicultural teams, developing strategic vendor partnerships and driving the
adoption of technologies. Demonstrate leadership in communicating business goals, program objectives,
and processes for the functional business segment.
项目
工作经历
Head of IT Support and Power Operations
Afiniti (renamed from SATMAP) transforms the way humans interact by applying artificial intelligence to discover, predict and affect patterns of interpersonal behavior. Afiniti is a multinational incorporated in Bermuda, and having headquarters in Washington, DC USA.
• Responsible for Level 1/2 Support of Cisco Call Manager
• Responsible for Level 1/2 Support of VDI Deployment at Lahore Site.
• Coordinating operations day to day activities of Team
• Ensuring schedules and objectives are met
• Supervise and motivate Team.
• Secure adherence to company’s policies and guidelines
Senior Desktop Support Engineer. (Network Operations and Support Services)
Job Role
• OS Troubleshooting
• Red Hat Troubleshooting
• VMware Troubleshooting
• Network Troubleshooting
• Managing VLANS and distributed Networks
• Ensuring Switch port security
• Active Directory User Control
• Installation, Configuration and Troubleshooting of Microsoft SQL Server, Oracle Databases, - Internet Information Server (IIS), EA Server, MSQM, Intra Networking, Remote Services and MS VS and MS Outlook.
• Configuring and troubleshooting of TCP/IP, Active Directory based LAN and Wireless-LAN Clients and VPN connections
• Troubleshooting Services like DNS, DHCP, ADS, FTP, File Sharing services, File Systems, Linux and Virtualization Technologies (VMware/Hyper-V and vSphere Clients)
• Technical support for IP based Voice/Video conferencing setup
• Support on Elastic Asterisk Based Exchange
• Escalation of Level 2/Level 3 or vendor’s end issues to concerns
Senior System Engineer
Major Back End Front End Support Provided to different Campaigns of TRG
• British Council Customer Care
• Wateen Inbound/Outbound Customer Care
• Lahore Waste Management Company Customer Care
• LG Customer Care
• Punjab Institute of Technical Board (PITB) Customer Care
• Nestle Customer Care
• Zong A China Mobile Company Customer Care
• LUMB Customer Care
Job Role
• Provide Technical support for the hardware and software issues of Desktops.
• Avaya IP Phones Configuration, User Creation and Support.
• Resolve runtime issue of Different Campaigns.
• Provide Technical support for the hardware and software issues of Desktops.
• Provide Technical support on more than 350 nodes.
• Configure and Maintain LAN and VPN connectivity.
• Recommend and Acquire equipment replacements and upgrades.
• Introduce and integrate new technologies into existing data center environments
• Tracking system capacity (CPU, memory, disk space, etc.) and reporting/correcting any issues
Manager Technical Support Services
Details of work
• Project acquisition
• Main Contracting
• Sub-Contracting
• Documents Control
• Dispute resolution
• Manage tendering process
Job Role
• Process design, basic and detailed engineering, procurement services, construction planning, construction services and pre-commissioning of the different production plants at Jubail Industrial City
• Prepare Interim Payment Prepare Weekly and Monthly Progress report
• Invoicing to client. Check domestic sub-contractors progress claim
• Prepare preliminary cost estimate
• Take off quantities from drawings
• Prepare bills of quantities
• Purchase and control use of building materials
• Prepares feedback and statistic
• Performs negotiations, formation and award of formal subcontracts
• Overseeing selection of resources for each program.
• Performing as a liaison between supplier and end-users.
• Directing the subcontract to make sure sufficient performance.
• Creating and maintaining Safety Work Environment in organization.
• Working closely with contractors to improve effectiveness.
Team Leader IT Support Call Center
• Provide support on Huawei Single cloud computing.
• Monitor load of our data collection engine.
• Ensure proper technical documentation of our IT infrastructure
• Install all new hardware, systems, and software for networks.
• Configure and Install Routers and switches of Networks.
• Maintaining & Troubleshooting of LAN and VPN connectivity.
• Troubleshooting the Network performance issues and makes sure the exact usage of Bandwidth.
• Perform continuous research work on latest technologies for improving our network infrastructure and self-skills by attend internal technical and domain trainings.
• Ensure all production and end user needs are met and all issues are resolved quickly. Creating and maintaining Active Directory objects.
Field Manager
• Create and update/manage trouble tickets for any detected problem.
• Perform Escalation and Notification to keep management and other business units informed during system outages.
• To provide faults recover guidance to field staff and field operation when necessary.
• Ensuring Customer Satisfaction, task completion within deadlines and ensure 99.99% successful operations of system.
• Responsible for Hardware Installation, software commissioning, maintenance and troubleshooting of
the Network.
• Monitor LAN/WAN connectivity to ensure that all users have the required LAN/WAN connections.
• In-touch with support team on technical issues for smooth non-stop 24/7 service.
